Here is the overview of a telecom process in the eye of RAFM. It also shows how revenue leakage and negative customer experience might occur in a telecom sector. Leakage can occur at any step of the telecom value chain.
Telecom Process (RAFM Point of View):
Sales > Configuration & Provisioning > Network Operation and Usages > Rating & Billing > Payment & Collection > Audit and Reporting
Basic Reason for Revenue Leakage
- Network & System Errors
- Human Errors (Miss configuration)
- Poor Product/Service Design
- Internal & External Fraud
- Regulatory Non Compliance
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